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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Christie Hust

October 29, 2026

5 out of 5 rating by Christie Hust
"RaeLeigh Brooke is amazing. We have our vehicle insurance with State Farm. She always is helpful when changes need to made or just checking prices to ensure we have what we need at the best cost to our family. When someone ran into me who had no insurance RaeLeigh walked me through the process to get my car fixed as good as new. She is very patient with me and answers all my questions. Thanks RaeLeigh"
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Elizabeth Honesto

October 23, 2026

5 out of 5 rating by Elizabeth Honesto
"Catherine always go above and beyond.
Couldn't recommend them enough. Best rates and best customer service!!"
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Paege Kutscher

October 21, 2026

5 out of 5 rating by Paege Kutscher
"Emily was absolutely amazing to work with! She made the whole auto insurance process so easy and stress-free, answered all of my questions, and took the time to make sure I understood everything. She was friendly, patient, professional, and genuinely cared about helping me find the best option. I couldn’t recommend Emily enough!"
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Lesley Lara

October 19, 2026

5 out of 5 rating by Lesley Lara
"I switched over to State Farm about a year ago and everyone on Ana’s team made the switch very easy. The ladies are always very sweet, patient, and willing to take the time to answer any questions I have. Today, Brittany helped me switch vehicles and she made the process super quick and simple. Definitely go with Ana and her team for a simple and smooth process!"
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Gabriel Chavez

October 3, 2026

5 out of 5 rating by Gabriel Chavez
"Britney was very outgoing and nice. Took care of business and got me done within a hour."
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Felix Hernandez

October 2, 2026

5 out of 5 rating by Felix Hernandez
"Brittany answered my call within 2 rings and her personality was what kept me engaged. I have shopped around for quotes and Ana Borego State Farm was by far the best quote. I originally send my daughter to your agency and Adam got her an incredible rate and was super professional. Thank you Brittany for a great conversation and the recommendation for dinner tonight at a local restaurant."
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Robert Chumley

October 2, 2026

5 out of 5 rating by Robert Chumley
"I had a great experience working with Brittany at State Farm. She was friendly, professional, patient, and genuinely took the time to make sure I understood everything. She went above and beyond to answer my questions and made the entire process easy and stress-free.

Brittany truly cares about her customers and treats people with respect. It’s clear that she takes pride in what she does and wants to make sure people are taken care of. I would definitely recommend Brittany to anyone looking for someone trustworthy and helpful at State Farm!"
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Kristen Black

October 1, 2026

5 out of 5 rating by Kristen Black
"It was really good better than the other State Farm’s I also liked how Brittany Chumley was really kind and she didn’t interrupted like the other ones I went to she is a good worker I’ll go there again"
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Lola Cox

August 27, 2026

5 out of 5 rating by Lola Cox
"I really love the people that meet our insurance needs.Such a pleasant environment.Wouldnt trade them.Anna Borrego and staff rocks.💖💖💖"
We responded:
"It is our pleasure to work with you, Lola! We appreciate you and the review."
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Amethyst Berryhill

August 12, 2026

5 out of 5 rating by Amethyst Berryhill
"All of the employees that I've spoken have been very helpful, but I wanted to especially thank Adam today! He was very professional, kind, helpful, and explained a change in policy in a way that was easier for me to understand. Good job guys!

Update: Raeleigh is always super helpful as well! I appreciate the great customer service."
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Jeremiah Ramirez

July 9, 2026

5 out of 5 rating by Jeremiah Ramirez
"I am beyond happy to have State Farm back in my life! They have always been so caring and so respectful! Thank you Ana, and Adam for creating such a great team!"
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Nancy Higgins

July 7, 2026

5 out of 5 rating by Nancy Higgins
"Wonderful service at state farm insurance"
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Jeanette Gamez

May 12, 2026

5 out of 5 rating by Jeanette Gamez
"Ana Borrego did an amazing job I’m very happy I made this switch thank you"
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Mike Walden

April 7, 2026

5 out of 5 rating by Mike Walden
"Emily was very helpful and went above beyond my expectations. She was able to answer all the questions I had and also provided me the information that I needed to make an informed decision."
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Cathy Widener

February 13, 2026

5 out of 5 rating by Cathy Widener
"Great service!!"
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Rebecca Cazares

February 4, 2026

5 out of 5 rating by Rebecca Cazares
"I was interested in renters insurance. I noticed Angelica had several post of services offered at her work. I contacted her and she sent me a quote, which was half of what my current insurance company was charging. She was very professional, proficient and friendly with no pressuring me into buying a policy. I will definitely be referring anyone that I know to give her a call."
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Isabel Gladney

January 8, 2026

5 out of 5 rating by Isabel Gladney
"On my way to work, my car suddenly stalled in front of a traffic light during the lunch rush hour. I was needing to move my car from the street and could not immediately locate the number for roadside assistance. I called my State Farm agents office and thankfully Alexia Macedo answered and gave me the information I needed as well as reminding me to turn on my hazard lights. Alexia was very helpful with everything and really made a big difference in me staying calm. Thank you so much to Alexia Macedo and State Farm."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Ana Borrego’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Nick Teran

November 14, 2025

1 out of 5 rating by Nick Teran
"Insurance premium went from $300 per month to over $1,000 per month. Wrote Ana about this two days ago and have yet to receive a response. This is one of the MANY issues we have had with this firm. I need someone to respond immediately."
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Chloe Torres

October 16, 2025

5 out of 5 rating by Chloe Torres
"Angelica was absolutely amazing! She made switching insurance so effortless — she was incredibly helpful, knowledgeable, and made the entire process a breeze!"
We responded:
"Thank you, Chloe! Angelica is a great asset in our office & always makes switching as easy as possible. "
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Cory Taylor

September 12, 2025

5 out of 5 rating by Cory Taylor
"One of the best insurance agents I’ve ever dealt with! I would recommend her to any and all of my family members and friend"
We responded:
"Thank you, Cory! We appreciate your feedback! "
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Rene Mendez

August 28, 2025

5 out of 5 rating by Rene Mendez
"Ana and her staff r great and helpful when needed ... Thank u Ana"
We responded:
"Thank you Rene! We appreciate you being a loyal customer for many years! "
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HILBERTO HOOKS

July 21, 2025

5 out of 5 rating by HILBERTO HOOKS
"Zoe is awesome. She is very knowledgeable and professional. Definitely an asset to this business."
We responded:
"Thank you for the kind words! "
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Ashley Dees

July 14, 2025

5 out of 5 rating by Ashley Dees
"Switched policies from another carrier and Zoey made it seamless, easy, and fast! Very kind and professional as well."
We responded:
"Thank you, Ashley! Switching insurance can be stressful and we make it a top priority to make it a seamless process!"
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Darla Edwards

June 9, 2025

5 out of 5 rating by Darla Edwards
"Wonderful people!!"
We responded:
"Thank you, Darla! We sure appreciate you! "
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Mayela Rochel

March 20, 2025

5 out of 5 rating by Mayela Rochel
"Recién me mude de Ilinois a Lubbock Texas y my sorpresa y agradecimiento de encontrar personal muy amable y con distinción de profesionalismo , que se toman el tiempo de explicarle cada detalle y lo que le biene bien en sus seguros de casa y autos ,recomendados 100% !!
Gracias a Dios me encontré con la oficina de Ana BORREGO State Farm,
Y al agente Sr. Adam que tomó su tiempo de darnos detalles de tener un buen seguro de nuestra casa 🏡 y autos..
Mil gracias!!"
We responded:
"Muchas gracias, Mayela! Aqui con gusto para servirle! "